Last updated: [1st Nov 2026]
At RUDRATMA, we want every customer to be satisfied with their purchase. This policy explains when we accept returns and how refunds are processed.
1. Eligibility for Return
We accept return requests only in the following cases:
- The item you received is significantly different from its description on our website.
- The item was damaged in transit. This means visible damage to the product itself, not just the packaging.
- We sent you an incorrect item.
We do not accept returns for change of mind, or for natural variation in the colour or size of beads, as described in our product specifications.
2. Return Window
You must request a return within 2 days of the delivery date. Requests made after this period cannot be accepted.
3. How to Request a Return
- Contact us by email at sales@rudratma.com or on WhatsApp at +91 9113658105
- Share your name, order details, a description of the issue, and clear photographs of the item and its packaging.
- We will review your request and reply within 2 business days with the next steps.
- If your return is approved, we will give you the return shipping address. Please do not send any item back without our prior approval.
4. Return Shipping Costs
- If the return is due to our error (wrong or damaged item), we will pay the return shipping cost or arrange a pickup.
- For any other eligible reason, the customer pays the return shipping cost.
5. Refunds
- Once we receive and inspect the returned item, we will tell you our refund decision.
- If approved, your refund will be sent by direct bank transfer or UPI within 5–7 business days.
- Original shipping charges, if any, are non-refundable unless the return is due to our error.
6. Contact Us
RUDRATMA
Email: sales@rudratma.com
Phone: +91 9113658105
Website: https://www.rudratma.com/